Frequently Asked Questions
FAQ’s
Here are our frequently asked questions (FAQ’s). If you can’t find yours, If you still need help, click on the Contact Us link. This will take you to a special form where you can send us an email. It’s important to include as much information as possible in your email when contacting us. If you are referring to a particular item please include the Product Model/Id of the item. Please note that, depending on the nature of your question, it can take anywhere from 24 to 72 hours to receive a response from Customer Support through email.
What are the modes of payments Vibe Music accept?
All modes of payment are acceptable.
What happens if a product I order is not available?
Generally, all the items available for purchase on our website are in stock. However, in the event that we are unable to ship the products to you, we will immediately refund the total amount in the same payment method used for the purchase.
How much time does it take to ship my order?
Usually 5 to 7 business days.
How will you ship my order?
We’ve partnered with Shiprocket. It helps us align the best and fastest courier service provider for your PIN Code.
Is my instrument safe during shipping?
Yes, we ensure that the packaging of our products keeps the product safe during the transit.
What is the return policy?
We have listed our Retun Policy here. Please feel free to go through it.
I just returned an item, how long will it take to get the refund?
Once the refund if processed it generally takes 3 to 5 days for the amount to reflect in your account.
Can I get my product faster?
Yes. In this case we would recommend you to speak with our customer sales support.
Can I get guidance about products?
Of course, please feel free to call us on +91 97736 51006